etiquette & policies



Our therapist love what they do and our treatment is specialised and reserved just for you. We value our clients and ask kindly to respect your appointment booking and cancellation/reschedule policies.

We politely request a 2 hour notice for any appointment cancellation or rescheduling .

In case you cancel or reschedule your appointment within 2 hours you will be charged 50% of the scheduled service.

In case you fail to show up for a scheduled appointment you will be charged 100% of the cost of the service.

We acknowledge that time is valuable mutually to our clients and staff , therefore accepting and respecting our cancelation policy is essential to a smooth business. When appointments are late , cancelled or a No-show not only we lose your business but also the potential business of other clients who could have been scheduled in your reservation time. In addition many times our staff works on an on-call basis and have comuted in just for you. It is only fair that they will be compensated for the time and for the business to recoup lost revenue.


It is best to arrive 10 minutes before your scheduled start time. If you arrive later than the scheduled start time we still have to end your treatment on the initial scheduled end time. Please keep in mind that you will be charged for the cost of the initial scheduled appointment. In order to get the most of your treatments by us and minimise stress , please be on time!


As a courtesy to other guests, please maintain a quiet level of conversation. Cell phones and all mobile devices must be turned off or put on silent when checking in.


If you are sick or under the weather, please let us know so we can reschedule your massage. Getting a massage while sick is not recommended and in some cases can make you feel worse. We also would like to remind you that An Chi is an open space massage salon, and want to make sure to respect and protect everyones well-being.


Full payments is due at time of service. We accept cash, debit card and credit cards (Visa, MasterCard).


Gift certificates may be purchased at our salon.

Out of town or too busy? You can always purchase a gift certificate via our website which you receive in an email form. Please remind to your loved ones to show a printed version of the email to check out their gift certificate upon arrival at our salon.

Unfortunately we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced or stolen. Gift certificates cannot be redeemed as cash.


Please leave all jewellery and valuable items at home. We would be happy to keep it on the side for you in case of leaving them behind however we are not responsible for any lost or misplaced items.